Blog
![How AI is Changing the Face of Customer Service](/uploads/0/113-8ae3ebe4_c42c_4721_8146_328128ef8af5_w1023_r1_s.jpg)
How AI is Changing the Face of Customer Service
In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US
![The Do](/uploads/0/108-c4nz03fxkt10xwu7h3ccrrbhbfsfcaje.jpg)
The Do's and Don'ts of Designing Chatbot Conversations
As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.
![How the AI cloud could produce the richest companies ever](/uploads/0/84-58_mit02rgb_min.jpg)
How the AI cloud could produce the richest companies ever
Amazon, Google, and Microsoft all want to dominate the business of providing artificial-intelligence services through cloud computing. The winner may have the OS of the future.