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How AI is Changing the Face of Customer Service

How AI is Changing the Face of Customer Service

In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US

The Do

The Do's and Don'ts of Designing Chatbot Conversations

As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.

Facebook starts testing AR ads in the News Feed

Facebook starts testing AR ads in the News Feed

Try on a pair of sunglasses... on Facebook?

Chatbot Market to grow at 31 Percent CAGR from 2018 to 2024

Chatbot Market to grow at 31 Percent CAGR from 2018 to 2024

Chatbot Market is expected to grow from its current market value of more than $250 million to over $1.34 billion by 2024.

Chat is Google’s next big fix for Android’s messaging mess

Chat is Google’s next big fix for Android’s messaging mess

How the successor to SMS will take on iMessage.

Sephora, KIA test out Facebook

Sephora, KIA test out Facebook's AR Messenger feature

Facebook Inc’s Messenger app launched an augmented reality feature to allow people to see products they are shopping for as if they already have them, such as a car parked in a driveway, in a move aimed at drawing in potential advertisers.

Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation

Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation

When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.