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How AI is Changing the Face of Customer Service

How AI is Changing the Face of Customer Service

In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US

The Do

The Do's and Don'ts of Designing Chatbot Conversations

As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.

Chatbot Market to grow at 31 Percent CAGR from 2018 to 2024

Chatbot Market to grow at 31 Percent CAGR from 2018 to 2024

Chatbot Market is expected to grow from its current market value of more than $250 million to over $1.34 billion by 2024.

Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation

Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation

When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.

Mike Cooper: Bots will let the brand genie out of the bottle

Mike Cooper: Bots will let the brand genie out of the bottle

Mike Cooper is CEO of PHD Worldwide, the global communications planning and media buying agency network.