As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.
Chatbot Market is expected to grow from its current market value of more than $250 million to over $1.34 billion by 2024.
Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation
When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.
Mike Cooper is CEO of PHD Worldwide, the global communications planning and media buying agency network.