How AI is Changing the Face of Customer Service
In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US
The Do's and Don'ts of Designing Chatbot Conversations
As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.
Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation
When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.
Looking to Listen: Audio-Visual Speech Separation from Google
People are remarkably good at focusing their attention on a particular person in a noisy environment, mentally “muting” all other voices and sounds.
How the AI cloud could produce the richest companies ever
Amazon, Google, and Microsoft all want to dominate the business of providing artificial-intelligence services through cloud computing. The winner may have the OS of the future.
Mike Cooper: Bots will let the brand genie out of the bottle
Mike Cooper is CEO of PHD Worldwide, the global communications planning and media buying agency network.