As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.
Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation
When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.
People are remarkably good at focusing their attention on a particular person in a noisy environment, mentally “muting” all other voices and sounds.
Amazon, Google, and Microsoft all want to dominate the business of providing artificial-intelligence services through cloud computing. The winner may have the OS of the future.
Mike Cooper is CEO of PHD Worldwide, the global communications planning and media buying agency network.