Blog
![How AI is Changing the Face of Customer Service](/uploads/0/113-8ae3ebe4_c42c_4721_8146_328128ef8af5_w1023_r1_s.jpg)
How AI is Changing the Face of Customer Service
In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US
![The Do](/uploads/0/108-c4nz03fxkt10xwu7h3ccrrbhbfsfcaje.jpg)
The Do's and Don'ts of Designing Chatbot Conversations
As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical investment.
![Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation](/uploads/0/87-xiaoice_phone3_ai_blog_feature_1200x675.jpg)
Like a phone call: XiaoIce, Microsoft’s social chatbot in China, makes breakthrough in natural conversation
When people interact with most personal digital assistants or chatbots today, the experience is a lot like speaking into a walkie-talkie or texting: First one party says or writes something, and then the other party digests that information and responds.
![Looking to Listen: Audio-Visual Speech Separation from Google](/uploads/0/83-google_video_mini.jpg)
Looking to Listen: Audio-Visual Speech Separation from Google
People are remarkably good at focusing their attention on a particular person in a noisy environment, mentally “muting” all other voices and sounds.
![How the AI cloud could produce the richest companies ever](/uploads/0/84-58_mit02rgb_min.jpg)
How the AI cloud could produce the richest companies ever
Amazon, Google, and Microsoft all want to dominate the business of providing artificial-intelligence services through cloud computing. The winner may have the OS of the future.
![Mike Cooper: Bots will let the brand genie out of the bottle](/uploads/0/85-44_shutterstock_284032922_min.jpg)
Mike Cooper: Bots will let the brand genie out of the bottle
Mike Cooper is CEO of PHD Worldwide, the global communications planning and media buying agency network.